In addition to certain guarantees provided by law, The Trademark Company guarantees your satisfaction with our services and customer service. Our mission is to provide top caliber legal services with world class customer service. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Trademark Company services.
The Trademark Company Satisfaction Guarantee Details:
- If you’re not satisfied, simply call us toll-free at (800) 906-8626 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days. Unfortunately, we can’t refund or credit any money paid to government entities, such as filing fees or to other third parties with a role in processing your order.
- If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your Trademark Company account. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, The Trademark Company will mail a check for the applicable amount to your billing address.
- Please note that we cannot guarantee the results or outcome of your particular procedure.
- Since we’re dedicating time and effort to the protection of your federal intellectual property rights our guarantee only covers satisfaction issues caused by The Trademark Company – not changes to your situation or your state of mind.